Customer Service Representative

Customer Service Representative

Employment Remote Middle
ID #41239 Vacancies 1 Date posted 2020-06-29 29/06/2020 Job Location
List Countries
Business / Strategic Management
Sales Support / Assistance
Business / Strategic Management
Full time, Employment, Remote Type Full time Role Not set Work Experience Not set Middle Traveling Not set Passports Not set

PrimeTel is one of Cyprus’ leading telecommunication providers offering telephone, internet, TV channels and mobile services. In PrimeTel, we strongly believe that our positioning in the market, our technology, our reputation and strength have all been achieved through our talented, dynamic and enthusiastic professionals. We are always looking for new colleagues to join our company and help our business to reach new levels of excellence.


If you are an experienced Junior RNO/RNP Engineerthen we are looking forward to meet you and join our family.


What will your job look like?

Accountable to the Senior Manager – RAN Department

  • Perform Radio Network Optimization Drive Tests
  • Ensure network performance with Cluster Optimization / KPI validation on test results
  • Check the cross connection, the frequency plan (for interference), data transfer speed, cell’s RXLev and quality, RSCP and EcNo, handover / reselection ability, etc.
  • Analyze and report the drive test log
  • Report the progress of assigned drive test activities and customer complaint case
  • Identify reasons for poor coverage, interference, drop calls and other issues
  • Prepare BOMs and radio parameters for the rollout of new mobile sites
  • Identification and surveys of proposed new mobile sites
  • Update and maintenance of site and radio data in various tools and databases
  • Manage the company assets like DT tools, Laptops, GPS, etc.
  • Support the development of the New Generation Mobile Network project / RAN
  • Any other duties, tasks and responsibilities as may be assigned and/or amended by the management


All you need is…

  • University degree in Telecommunications or any other relevant field
  • Theoretical knowledge of GERAN, UTRAN and EUTRAN technologies
  • Previous experience performing drive testing or radio planning will be considered as an advantage
  • Knowledge and/or familiarity with statistical and data analytics
  • Excellent analytical and problem solving skills
  • Ability to work independently with multiple simultaneous subjects of a complex nature
  • Excellent verbal skills with proven ability to explain complex technical concepts to a non-technical audience
  • Excellent written communication skills with ability in creating quality documentation
  • Strong interpersonal and presentation skills
  • Proven record of delivering results under strict deadlines
  • Valid driver’s license
  • Knowledge of SQL and any other programming languages will be consider as an advantage
  • Excellent command of the English language both spoken and written, with ability to write reports, business correspondence and procedure manuals

What we Offer

  • Attractive remuneration package
  • Provident Fund
  • Private medical health cover
  • A friendly and positive working environment
  • Personal and professional development



Here’s an overview qualifications you need for this job.

Computer Literacy
Computer Literacy, English, Greek
Educational Qualifications Bachelor's Degree Bachelor's Degree

Additional Requirements

What else it would be nice to have.



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